online voice mail

Author: Govt.
Tired of playing phone tag and missing out on sales? Are you

putting too many customers on hold as you juggle calls? Do you

need help handling phone inquiries but can't afford to hire more

people? As much as you may dislike the recorded voice on the

other end of the phone line, and long for the days when you could

speak to a live receptionist, interactive voice response (IVR)

technology is here to stay.

And while it can frustrate and annoy, many companies find

that voice mail frees up employees for more detailed and less

routine duties, and provides round-the-clock convenience and

service for clients and potential customers. It is increasingly

used to disseminate basic information, answer frequently asked

questions, route callers to various departments, take

confidential detailed messages, and assist in simple financial

transactions. Industry analysts predict that the technology will

be at least a $1.2 million market this year.

"Voice mail has provided the greatest productivity gains of

any business communications equipment, surpassing even the fax,

modem and e-mail," claims Deeanna Franklin of AT&T as quoted in

"Entrepreneur magazine." "Surveys show the spoken word is four to

six times more effective than a written message, and voice mail

systems save you 25 to 30 percent on your phone bill by

eliminating telephone tag and the need for a dedicated fax line."

However, as even the most patient caller can testify, voice

mail also has the potential to drive customers away if used

incorrectly. To make sure it is working for you and not against

you, and to encourage your customers to continue a call rather

than hang up, remember these voice mail hints.

* Always give callers the option of speaking to someone

during normal business hours. Along these lines, ideally....[MORE]

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Bezeq, a Tier 1 communications service provider in Israel, had no competition in the value-added services market segment until the late 1990s, when cellular began to be widely adopted. As the mobile market segment exploded, Bezeq began to see a serious dip in its core business, its revenues from call minutes, and its number of subscribers. The company needed a way to quickly and affordably deliver value-added services and messaging solutions to increase the number of transactions and create new revenue streams. The solution was the InTouch platform from CTI2, developed with technologies and products from Intel.

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