Voice Messaging and Voice Mail Resources

Viper Networks Opens First Retail Store

Author: Govt
Just as a dress code, office design or responsive service gives customers

an impression of a company, so does its phone system. "A well-designed

phone system is fast, easy to use, cost effective and, most important,

`caller-friendly,'" claims Maria DeMarco, director of California-based

Pacific Bell Voice Mail. "Pinball phone systems drive callers crazy --

torture by telephone is definitely passe."

The key, DeMarco notes, is keeping your caller in mind -- whether

you're planning a simple voice mail system to take messages or a

sophisticated "voice processing" system that lets people choose from a menu

of recorded information. "Some companies approach voice mail as a way to

reduce headcount, and that's a good side benefit. But the real benefit is

for customers. A well-designed system becomes a productivity and customer

service tool."

DeMarco offers some tips on the subtleties of designing voice mail

systems.

1. Stay on top of it. Update your voice mail greeting frequently and state

the date, which lets callers know you actually use the system. Tell

callers you check your messages frequently so they have confidence you'll

get their message and return their call. "And then do it," DeMarco urges.

"If you don't return calls, pretty soon people won't bother to leave

messages."

2. Avoid "voice mail jail." That's when callers bounce from message to

message and can't reach a live person. If this happens, people rightly

feel as if they're getting the runaround and that you don't value their

call. If possible, give callers an easy way to transfer directly to a

receptionist at any time by pressing one or two digits on their phone's

keypad. "But be sure the person to whom the calls are being transferred

will be available," emphasizes DeMarco. "It's even more annoying to

tra....[MORE]

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March 18, 1996 -- SUNNYVALE, Calif.--(BUSINESS WIRE)--March 18, 1996--For all those people faced with communicating in many different ways -- whether by telephone, fax, ...

Voice over Internet Protocol (VoIP) is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential problems when deploying VoIP technology.

TheFeature :: It's All About The Mobile Internet -- So We Do Use Our Phones To Communicate By Mike Masnick, Fri Jun 17 23:15:00 GMT 2005 With all the talk these days concerning broadcast-style mobile content, you might be forgiven for thinking that it was a a big part of what people were using their handsets and mobile services for. Turns out that people still prefer

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