Author: Sharon Housley
How Reliable are Cell Phones? Cellular phones and pagers are

part of the "now" generation, instant contact, anywhere at any

time. People are looking for convenience, comfort and security.

The question is how instantaneous and reliable is the contact?

Talking with someone is the main use for a cell phone, yet due

to poor reception how often do calls not go through, or

important calls "dropped" due to flaky coverage? Let us not

forget, that in a time of tragedy, lines were congested and the

resounding "all circuits busy" messages were heard from coast to

coast. There is certainly room for improvement if you want to

reach out and touch someone.

The alternative to voice communication is traditional text

messaging, enjoyed by the young as SMS, a 'hip' communication

method, and the older as the tried and true paging, a

trustworthy means of communication. A carrier receives pages or

text messages via a traditional dial up modem or Internet

connection to their terminal, and then broadcasts the messages

over their network to the appropriate wireless device. How

instant is sending a text message? The answer might surprise

you...it depends.

Traditional means of sending text messages is surprisingly

reliable and fast. However, many cellular carriers, wishing to

merge technologies while keeping costs down, have opted to

utilize email technology to send text messages. Why not, an

email is nothing more than a text message, using the Simple Mail

Transfer Protocol (SMTP). On the surface this sounds like a

great idea, nearly everyone has email access, and the use of the

Internet streamlines the sending of messages.

What is often overlooked, is the fact that email was not

designed to be time sensitive. There can be significant delays

and an instantane....[MORE]

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Author: Govt.

Introduction

• What is unified communications?

  • Marrying disparate technologies in a manner that allows them to communicate

    seamlessly

  • Video terminals, tablet PCs, wireless phones, traditional phones, unified

    with VoIP, CDMA, and PSTN

  • Using technologies to converge the communications devices in manner

    never before thought practical
    

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Author: Govt.
Tired of playing phone tag and missing out on sales? Are you

putting too many customers on hold as you juggle calls? Do you

need help handling phone inquiries but can't afford to hire more

people? As much as you may dislike the recorded voice on the

other end of the phone line, and long for the days when you could

speak to a live receptionist, interactive voice response (IVR)

technology is here to stay.

And while it can frustrate and annoy, many companies find

that voice mail frees up employees for more detailed and less

routine duties, and provides round-the-clock convenience and

service for clients and potential customers. It is increasingly

used to disseminate basic information, answer frequently asked

questions, route callers to various departments, take

confidential detailed messages, and assist in simple financial

transactions. Industry analysts predict that the technology will

be at least a $1.2 million market this year.

"Voice mail has provided the greatest productivity gains of

any business communications equipment, surpassing even the fax,

modem and e-mail," claims Deeanna Franklin of AT&T as quoted in

"Entrepreneur magazine." "Surveys show the spoken word is four to

six times more effective than a written message, and voice mail

systems save you 25 to 30 percent on your phone bill by

eliminating telephone tag and the need for a dedicated fax line."

However, as even the most patient caller can testify, voice

mail also has the potential to drive customers away if used

incorrectly. To make sur....[MORE]

Intervoice, Inc. , the world leader in converged voice and data solutions, today announced that it has executed a contract and received an order valued at approximately $5.8 million from an international distributor for its new Omvia Media Exchange solution, an IP-based multimedia enhanced services solution.

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Traditional voicemail services that depend on standalone architectures can be a burden to administer and can represent as much as 33 percent of an enterprises total IT telecom budget, a cost that most IT decision makers find unacceptably high. This Adomo white paper drills down on the inefficiencies that are endemic to proprietary voicemail networks and explains how an integrated messaging approach that consolidates voicemail with e-mail under your existing Microsoft Exchange architecture can help you save up to 80 percent on voicemail administration. Download this important white paper to learn more.

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